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Allens Boots

Frequently Asked Questions

How To Care For Leather Cowboy Boots

Boot care is very simple and important for the long-term life of your cowboy boots. Generally, you should care for your cowboy boots in much the same manner as you care for your skin: clean off the dirt and then moisturize.


The 3 steps for proper cowboy boot care are:


- Clean
- Condition
- Polish


Dirt and dust without proper care can be a boot's worst enemy. Routinely cleaning and conditioning will prevent the dirt and dust from cutting away and drying out the microscopic fibers that make your cowboy boots strong and durable.


Condition cowboy boots only when they are clean and dry so that the conditioner can penetrate through the pores to keep the leather soft and pliable. Using a lanolin-based conditioner will prevent the color and finish from changing on the leather of your boots. Oil based conditioners will slowly darken a boot with each application so are only recommended for dark boots or ones with an oiled finish.  


Polish is optional for some leathers. It will rejuvenate your favorite cowboy boot and help revive the natural finish of the boot.  It will also cover scratches and create a glossy finish.

Step 1: Clean Your Cowboy Boots (Except Suede)

You can use a slightly damp cloth or soft brush to clean off dirt and dust. For stubborn mud, use a toothbrush to get around the sole and welt of the boot. Additionally, you can use saddle soap or shoe cleaner for those more stubborn spots.


Step 2: Condition Your Boots

Dispense about a quarter-sized amount of Cadillac Boot and Shoe Care onto a clean, soft cloth and massage the conditioner into the cowboy boot. If the boots are extremely dry and soak up the conditioner quickly, more may need to be applied. Be sure to condition the entire boot.

Buy Cadillac Boot and Shoe Care

 

Step 3: Polish Your Boots

For deeper scuffs and scratches, or if you’d prefer your boot to shine, apply a matching leather shoe polish in light layers, buffing between each until the desired effect/finish is reached.

 

Notes On Polish:

•    Only cowboy boots with a finish can be polished.
•    For snakeskin boots, do not apply a colored polish. Be sure when you condition, to wipe with, not against, the grain of the scales.
•    Suede boots require specific suede cleaning supplies to effectively clean and polish them (see below).


Other Handy Boot Care Tips:

How To Clean Suede Boots:

Use a suede brush or stone to restore the nap and remove stains. You may also use a suede spray sealer if you would like an extra layer of protection against the elements.

Products For Cleaning & Conditioning Your Boot:

People often confuse saddle soap with boot conditioner. While it is a creamy cleaner, it is not a conditioner. Reserve the use of saddle soap for cleaning your boots. If you use saddle soap, be sure to follow up with a conditioner.

Boot Storage:    

Store your cowboy boots so that they can breathe. If at all possible, store them upright with a cedar boot tree inside. Cedar shoe trees help to absorb any moisture and help retain the boots’ original shape and prevent the toes from curling. Keeping your boots away from light and damp places will keep the color and leather looking great longer.


What To Do If Your Boots Get Wet:

If your boots get wet, soak up excess moisture with a clean towel, then allow them to dry naturally. Do not use a heat source to speed up the process. This will take a few days. Once dry, thoroughly condition.

Care For Boot Soles:

If the soles of your cowboy boots are scuffed or discolored, use edge dressing to re-stain the sole of each boot.  Use the brush that is included with your bottle of edge dressing and stain the sole with quick, even strokes. Wipe excess stain off with a soft cloth and allow to air dry.


We hope this helps guide you on proper cleaning, conditioning, and maintenance of your boots. Following our tried-and-true care guide will allow your boots to withstand any amount of two-steppin’ or boot-scootin’ for years to come!

Of course if you have any questions, feel free to give us a holler!

More resources:

How to Buy Boots

Boot Fit

Boot Store FAQ

Boot Stores

Cowboy Boot Fit Guide


Cowboy Boot Sizing

"In making a pair of boots for a man, we have to be aware that our product is his foundation."
- Sam Lucchese Jr., Lucchese Boots

__________________________________

Choosing the right boot size from the start makes all the difference when it comes to comfort and if the boot fits, buy it!     
                                                                     
  In general, the rule is, the further you get from the letter A, the wider the boot is. This is regardless of gender (more on that difference below). If you have a narrow foot, wear boot insoles to absorb extra width (plus, they add cushion).

Men's Boots

Men's boots are sized in B, D (being the average boot width), and EE width. Most men find they must size down ½ - 1 full size from their athletic shoe size to get the proper boot fit.      

Women's Boots

Ladies boots widths are normally A, B (being the average width), and C width. B width boot fits can vary greatly by manufacturer. Women with average to wide feet will be true to their normal shoe size. Women with narrow feet will sometimes size down ½ size.

   

 

We can't wait to help find the right boots and fit for you.

Want to start looking for the perfect pair? Check out our online store here.

 

Shipping and Returns

Same-Day Shipping

Expedited Shipping

Shipping to an APO

International Shipping

Tracking Information

Damages or Shortages

Holiday Shipping

Holiday Closures

Returns

Final Sale

Exchange

Refund

Return Shipping

Gift Purchases

SHIPPING

All shipments travel via UPS. Please keep in mind, shipping/delivery estimates do not include weekends or holidays, and are subject to UPS policies and timelines.

Online orders over $100 will ship Ground for free*.

*Free shipping applies to CONTINENTAL US ONLY.

Same-Day Shipping

-Orders placed before 11:00 am CST will ship on the same day.

-Orders placed after 11:00 am CST, will ship the next business day.

-Orders placed after 11:00 am CST on a Friday, weekend, or holiday will ship the following business day. (Typically Monday, but Tuesday in the event that Monday is a holiday.)


-You will be sent tracking information via email after 4pm CST on the day your order ships. The order should arrive within 4-6 business days. (Monday-Friday only) Expedited shipping options are available, for an additional cost. Once your billing and shipping information is entered in the shopping cart, you will receive a real time quote for expedited shipping from UPS. Choose the option you prefer. Saturday delivery is not offered at this time.

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Expedited Shipping

-You may upgrade to expedited shipping for an additional fee. When placing an order online, expedited options are available at checkout.

-Expedited shipping methods are only delivered on business days, Monday through Friday. (ie: If an order is placed on a Thursday night/Friday morning, it will ship out on Friday via UPS Overnight, and will be delivered on Monday.) Please remember that shipping holidays affect transit timelines.

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Shipping to an APO

-We are unable to ship to APO address through the website. Please call 512.447.1413 option 2 to place your order with a Sales Associate. All APO shipments will be sent via US Postal Service. Tracking information is limited.

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International Shipping

-We are happy to ship internationally via UPS. Please note customs and duty taxes are not included with your purchase from AllensBoots.com and will be collected upon delivery as an additional fee. These fees are imposed and enforced by your local government and have no connection with Allens Boots.


-Generally, average delivery time for shipments outside the US ranges from (7-14) days. Some leathers and all exotic leathers are subject to Declaration and CITES permits and fees that can take 3 to 120 business days. In addition, once the item is shipped, customs clearance procedures can occasionally cause unforeseen delays.


-We are unable to ship Ariat brand products to Australia per the manufacturer's restrictions.


-There are restrictions enforced by the U.S. Department of Fish & Wildlife on shipping certain materials and exotic leathers outside the United States. In addition, each country has its own laws, regulations and restrictions regarding certain leathers and exotics. Obtaining the proper declarations and processing required fees and taxes can take anywhere from 3 to 120 business days or more, depending on your ship-to location and the product you are purchasing. Please check with your country’s rules, regulations, other taxes or fees that will apply.
-Additional fees may be required depending on the applicable COD at the time of delivery. If the charges due are not paid COD, the merchandise will be returned back to Allens Boots. You will be issued a refund, less the shipping fees.

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Tracking Information

-You will receive tracking information via email from UPS World Ship between 4-5:00pm CST on the day your order ships.

-Once your order ships, it may take up to 24 hours before tracking information appears on the UPS website. Please remember: 

-Orders placed before 11:00 am CST will ship on the same day.
-Orders placed after 11:00 am CST, will ship the next business day.
-Orders placed after 11:00 am CST on a Friday, weekend, or holiday will ship the following business day. (Typically Monday, but Tuesday in the event that Monday is a holiday.)

 

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Damages and Shortages

If your product arrives damaged, or incomplete, you should contact the delivering carrier (typically UPS) immediately. Save all packing material for inspection. Damaged products must be reported within 72 hours. 

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Holiday Shipping

Shipping Deadlines for Guaranteed Christmas Delivery

 

*Orders must be placed before 11am CST on the date listed below for the timeline to apply.*

 

As per the UPS holiday schedule:

    • UPS 3 Day Select: Tuesday, December 18, 2018 (for delivery Monday, December 24)
    • UPS 2nd Day Air: Wednesday, December 19, 2018 (for delivery Monday, December 24)
    • UPS Next Day Air: Friday, December 21, 2017 (for delivery Monday, December 24)

-Please note, Tuesday December 25th is a UPS holiday. No packages will be shipped or received.

-All UPS 2nd Day Air® and UPS 3 Day Select® packages shipped on December 17 and 18 will require an additional day in transit.

-Orders placed after these dates are not guaranteed to arrive before December 25.

-Saturday delivery is not offered at this time.

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Holiday Closures

Our fulfillment center will be closed on the dates noted in the list below and will reopen on the following business day.

All UPS Next Day and UPS 2nd Day orders placed after 11:00pm CST on the business day prior to our fulfillment center closing dates will not ship until the following business day. (For example, if you place an order shipping UPS Next Day on Friday at 2pm and we are closed the following Monday, your order will ship on Tuesday and will be received on Wednesday.)


Our fulfillment center will be closed:


New Year's Day - January 1, 2019
Memorial Day - May 27, 2019
Independence Day - July 4, 2019
Labor Day - September 2, 2019
Thanksgiving Day - November 28, 2019
Christmas Day- December 25, 2019
New Year's Eve- December 31, 2019

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RETURNS

Receipt or proof of purchase must accompany all returns. All warranty defects are covered by the manufacturer and will be sent back for their inspection before credit or exchange is processed.

Click here to start a return.

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Final Sale

Items that are not eligible for return/exchange include: all Closeout products, promotional purchases, custom/special orders. Allens Boots Gift Cards and items bought using an Allens Boots Gift Card are not eligible for a refund.

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Exchange

Feel free to contact us to let us know what item you would like to exchange so that we can check availability for you.


Please fill out the applicable section of the Return/Exchange form included with your receipt. (Or download the form here.)


We do not provide pre-paid shipping labels for exchanges, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please send items back to us at the address below:


Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704


**INTERNATIONAL ORDER EXCEPTION**

We are unable to provide exchanges for international orders at this time. If you would like to exchange your items, please return your package for a refund and place an order for the new item.

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Refund

Please fill out the applicable section of the Return/Exchange form included with your receipt. (Or download the form here.)


We will issue a full refund upon receipt and inspection of the returned product. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow 1-2 billing cycles for the credit to appear on your credit card statement. *Expedited shipping fees will not be refunded.


We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:


Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704


*Merchandise must be in NEW condition to be eligible for returns or exchanges.

*Please keep in mind that all merchandise warranties are covered by the manufacturer, not Allens Boots.

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Return Shipping

We do not provide pre-paid shipping labels for returns. Please return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:


Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704

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Gift Purchases

Please let us know if the purchase is a gift- we're happy to include a gift receipt upon request.


To accommodate for holiday gift-giving, we will offer an extended return/exchange window. All online orders placed on Black Friday (Nov. 23) through the month of December can exceed our normal 30 day time frame, but must be exchanged or returned NO LATER THAN Friday January 25, 2019. All refunds are issued to the original form of payment, including gift returns.

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Return Policy

- Receipt or proof of purchase must accompany all returns.

 

- FINAL SALE items include: all Closeout products, promotional purchases, custom/special orders. These items are not eligible for return or exchange.

 

- Allens Boots Gift Cards and items bought using an Allens Boots Gift Card are not eligible for a refund.

 

- Please return the item to our headquarters (located on South Congress Ave) within 30 days of purchase for a refund or exchange. Items must be in NEW condition (never worn) undamaged, original tags still intact.

 

- Defective items should be returned within 5 business days of the purchase date. Please inspect your item for any defects immediately. All warranty defects are covered by the manufacturer and will be sent back for their inspection before credit or exchange is processed.


In-Store Purchase/Phone Orders

Order confirmations are not automatically generated for phone orders, however they can be emailed upon request. You will receive a copy of your receipt in the box when your purchase arrives. 


Ship to the attention of the Sales Associate that helped you. (Notated at the top of your receipt.) Please include a note in the box with your contact information + your intention for the return.

We do not provide pre-paid shipping labels for exchanges, so you may return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please send items back to us at the address below:


Allens Boots
Attn: {sales associate's name}
1522 S. Congress Ave
Austin, TX 78704

 

Online Orders

For Exchange:

Feel free to contact us to let us know what item you would like to exchange so that we may check availability for you.


Please fill out the applicable section of the Return/Exchange form included in the box with your receipt. (Or download the form here.)


We do not provide pre-paid shipping labels for exchanges, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please send items back to us at the address below:


Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704


**INTERNATIONAL ORDER EXCEPTION**

We are unable to provide exchanges for international orders at this time. You may return the original item or items for a refund. In order to receive the replacement item you would like, you must create a new online order for the style or size. 


For Refund:
Please fill out the applicable section of the Return/Exchange form included in the box with your receipt. (Or download the form here.)


We will issue a full refund upon receipt and inspection of the returned product. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow 1-2 billing cycles for the credit to appear on your credit card statement. *Expedited shipping fees will not be refunded.


We do not provide pre-paid shipping labels for returns, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:


Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704


*Merchandise must be in NEW condition to be eligible for returns or exchanges.


*Please keep in mind that all merchandise warranties are covered by the manufacturer, not Allens Boots.


Return Shipping:

We do not provide pre-paid shipping labels for returns. Please return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:


Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704


Gift Purchases 

Gift receipts can be provided upon request.


To accommodate for holiday gift-giving, we will offer an extended return/exchange window. All online orders placed on Black Friday (Nov. 23) through the month of December can exceed our normal 30 day time frame, but must be exchanged or returned NO LATER THAN Friday January 25, 2019.

About Our Privacy Policy

Privacy Policy

What information do we collect?

We collect information from you when you register on our site or place an order.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.allensboots.com

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

This policy was last modified on 9/8/2011

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

http://www.allensboots.com/boot-questions
Allens Boot Center, Inc.
1522 S. Congress Avenue
Austin, Texas 78704

CCPA Compliance

Data Rectification

You can use the link below to update your account data if it is not accurate.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

GDPR Compliance

Data Rectification

You can use the links below to update your account data if it is not accurate.

Data Portability

You can use the links below to download all the data we store and use for a better experience in our store.

Access to Personal Data

You can use the link below to request a report which will contain all personal information that we store for you.

Right to be Forgotten

Use this option if you want to remove your personal and other data from our store. Keep in mind that this process will delete your account, so you will no longer be able to access or use it anymore.

Accessibility Statement

Allensboots.com is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

We endeavor to conform to level Double-A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly for all people.

Whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the allensboots.com website, please don’t hesitate to contact us at info@allensboots.com for assistance.

FAQ

Return Policy

How to Order Online

International Orders

Credit Cards and Payment

Gift Cards

Special Orders

Catalog

Shipment Tracking

Shipping Information

Product Availability

Size Conversion Charts

Sizing Questions

Custom Boots

Privacy Policy

Closeout Items

Used Boots

Boot Fit Guide

Return Policy

Receipt or proof of purchase must accompany all returns.


FINAL SALE items include: all Closeout products, promotional purchases, custom/special orders.

Allens Boots Gift Cards and items purchased using an Allens Boots Gift Card are not eligible for a refund.


All warranty defects are covered by the manufacturer and will be sent back for their inspection before credit or exchange is processed.


Please return the item to our headquarters (located on South Congress Ave) within 30 days of purchase for a refund or exchange. Items must be in NEW condition (never worn) undamaged, original tags still intact.


Defective items should be returned within 5 business days of the ship date. Please inspect your item for any defects immediately. Please keep in mind that all merchandise warranties are covered by the manufacturer, not Allens Boots.


For Exchange:

Feel free to contact our Returns Department to let us know what item you would like to exchange so that we may check availability for you.


Online orders: Please fill out the applicable section of the Return/Exchange form included in the box with your receipt.


In-store/Phone orders: Ship to the attention of the Sales Associate that helped you. (Notated at the top of your receipt.) Please include a note in the box with your contact information + your intention for the return.


We do not provide pre-paid shipping labels for exchanges, so you may return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please send items back to us at the address below:


Allens Boots
Attn: {sales associate's name}
1522 S. Congress Ave
Austin, TX 78704


**INTERNATIONAL ORDER EXCEPTION**

We are unable to provide exchanges for international orders at this time. If you would like to exchange your items, please return your package for a refund and place an order for the new item.


For Refund:

Online orders: Please fill out the applicable section of the Return/Exchange form included in the box with your receipt.


In-store/Phone orders: Ship to the attention of the Sales Associate that helped you. (Notated at the top of your receipt.) Please include a note in the box with your contact information + your intention for the return.


We will issue a full refund upon receiving and inspecting the returned product. All refunds will be processed within 3-5 days once the merchandise has been received and checked, but please allow 1-2 billing cycles for the credit to appear on your credit card statement.


We do not provide pre-paid shipping labels for returns, so you may return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:


Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704


*Merchandise must be in NEW condition to be eligible for return or exchange.


Return Shipping:

We do not provide pre-paid shipping labels for returns. Please return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. You can send items back to us at the address below:


Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704


Gift Orders: 

Gift receipts can be provided upon request.


To accommodate for holiday gift-giving, we will offer an extended return/exchange window. All online orders placed on Black Friday (Nov. 23) through the month of December can exceed our normal 30 day time frame, but must be exchanged or returned NO LATER THAN Friday January 25, 2018.


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Phone Purchases:

Phone order confirmations will not be automatically generated, but can be emailed upon request. You will receive a copy of your receipt in the box when your purchase arrives. To process an exchange, please contact the Sales Associate who handled your phone order.


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How to Order Online

1. How do I place an order on your website?

Step 1: Find the item you wish to purchase. Select options (size, color, width, etc.) and click "Add to Cart". When you are ready to checkout, go to your Cart.
Step 2: Enter SHIPPING address. *If BILLING address is different, you will enter it later.
Step 3: Choose shipping method.
Step 4: Select payment method and enter payment information. *If BILLING address is different than SHIPPING, you will enter that here.
Step 5: Place order.

Email confirmation will arrive to the email address entered on the order. UPS tracking information will be sent to that same email address once your order has shipped.

2. Can I edit my order?
If you haven't placed the order, you can change the items in the cart at any time. To remove an item, click the X next to the item. To change the quantity you want to order, enter a new quantity for the item, then click "Update Shopping Cart" to make the change.


Orders can not be changed or edited once it has been submitted. If you wish to add to your order, you will need to place a second order. If you need to make changes, please reply to your order confirmation or send an email to weborders@allensboots.com.


3. My order was declined due to "AVS Mismatch"- what does that mean?

This message will appear if the BILLING address you entered doesn't match exactly what the bank/card issuer has on record. Due to the valuable nature of our merchandise, our authorization parameters are extremely strict, for your protection and ours. Please call and speak with the bank/card issuer to double check the address on record. Something as slight as a differing abbreviation, numerals, etc. can cause the order to decline.


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Credit Cards Accepted

1. What credit cards/forms of payment do you accept?
We take:

VISA
MASTERCARD
DISCOVER
AMERICAN EXPRESS
PAYPAL 


2. When will my credit card be charged?

Your credit card will be charged when you click "Place Order" and your order number issued. Confirmation will be sent via e-mail. *Note: Only click once! Multiple clicks will result in multiple Pending charges to your account.


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International Orders

We are happy to ship internationally via UPS. Please note customs and duty taxes are not included with your purchase from AllensBoots.com and will be collected upon delivery.


Generally, average delivery time for shipments outside the US ranges from 7-14 days. Some leathers and all exotic leathers are subject to Declaration and CITES permits and fees that can take 3 to 120 business days. In addition, once the item is shipped customs clearance procedures can occasionally cause unforeseen delays.


We are unable to ship Ariat brand products to Australia.


There are restrictions enforced by the U.S. Department of Fish & Wildlife on shipping certain materials and exotic leathers outside the United States. In addition, each country has its own laws, regulations and restrictions regarding certain leathers and exotics. Obtaining the proper declarations and processing required fees and taxes can take anywhere from 3 to 120 business days or more, depending on your ship-to location and the product you are purchasing. Please check with your country’s rules, regulations, other taxes or fees that will apply. Additional fees may be required depending on the applicable (COD) at the time of delivery. If the charges due are not paid COD, the merchandise will be returned back to Allens Boots. You will be issued a refund, less the shipping fees.


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Gift Cards

1. I have an Allens Boots gift card. How do I redeem?

Gift cards can be redeemed in either of our store locations or over the phone. Give us a call at 512.447.1413 and select option 2 to speak to a Sales Associate. We will be happy to help to process your purchase using an Allens Boots gift card.


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Special Orders

1. I found a pair of boots I like on Lucchese's website, but it isn't on your website. Can I still order them from you?

If you see products on any of our vendor's websites, please call 512.447.1413 option 2 to check availability and place a special order.

 


Catalog

1. Do you have a printed catalog?

We don't offer a print catalog- our inventory changes so quickly that a printed piece would quickly become outdated. Our website is the quickest and easiest way to stay current with product availability. We do our best to keep it up to date with the latest styles.


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Shipment Tracking

1. How do I track my order?

You will receive tracking information via email from UPS World Ship around 4pm CST on the day your order ships.


Once your order ships, it may take up to 24 hours before tracking information appears on the UPS website. If your order appears late, remember:

*Orders placed on holidays are processed the next business day following the holiday.

*All orders placed online after 11:00 am CST are processed the following day. All orders placed after 11:00 am CST Friday are processed the next business day, usually Monday. In the case of Monday Holidays, orders will be processed on Tuesday.


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Shipping Information

Online orders over $100 will ship ground for free*

*Free shipping applies to CONTINENTAL US ONLY.


You should have your order in 4-6 business days. (Please note: Saturday and Sunday are not shipping days, and therefore shouldn't be counted when calculating transit time.) We do offer expedited shipping options, for an additional cost. Once your billing and shipping information is entered in the shopping cart, you will receive a real time quote for expedited shipping from UPS. Choose whichever option you prefer. 


**We are unable to ship to a PO box. You must have a valid, physical street address for your order to be processed and shipped.


Shipping to Alaska and Hawaii

UPS Ground is not available to Alaska and Hawaii. Please choose an expedited shipping option for your order. 


International Orders


We are happy to ship internationally via UPS. Please note customs and duty taxes are not included with your purchase from AllensBoots.com and will be collected upon delivery.


Generally, average delivery time for shipments outside the US ranges from (7-14) days. Some leathers and all exotic leathers are subject to Declaration and CITES permits and fees that can take 3 to 120 business days. In addition, once the item is shipped customs clearance procedures can occasionally cause unforeseen delays.

We are unable to ship Ariat brand products to Australia.


There are restrictions enforced by the U.S. Department of Fish & Wildlife on shipping certain materials and exotic leathers outside the United States. In addition, each country has its own laws, regulations and restrictions regarding certain leathers and exotics. Obtaining the proper declarations and processing required fees and taxes can take anywhere from 3 to 120 business days or more, depending on your ship-to location and the product you are purchasing. Please check with your country’s rules, regulations, other taxes or fees that will apply. Additional fees may be required depending on the applicable (COD) at the time of delivery. If the charges due are not paid COD, the merchandise will be returned back to Lucchese and you will not be refunded for any of the shipping charges.


Same-day Shipping

Orders placed before 11:00am CST will ship on the same day.

Orders placed after 11:00am CST will ship the next business day.

Orders placed after 11:00am CST on a Friday, weekend or holiday will ship the following Monday.

You will be notified of your tracking information via email after 4pm CST on the day your order ships.


Expedited Shipping Information

You may upgrade to expedited shipping for an additional fee.


Expedited shipping methods are only delivered on business days, Monday through Friday, with the exception of Christmas Day and New Year’s Day. (Ie: If an order is placed on a Friday morning and ships the same day via UPS Overnight, it will be delivered on Monday.)


APO Shipping

Please call 512.447.1413 option 2 to place your order with an associate on the sales floor. All APO shipments will be sent via US Mail. Tracking information is limited.


Damages

If your product arrives damaged, or incomplete, you should contact the delivering carrier (typically UPS) immediately. Save all packing material for inspection. Damaged products must be reported within 72 hours. 

Holiday Closures

Our fulfillment center will be closed on the dates noted in the list below and will reopen on the following business day. As a result, all UPS Next Day and UPS 2nd Day orders placed after 12:00pm CST on the business day prior to our fulfillment center closing dates will not ship until the following business day. (For example, if you place an order shipping UPS Next Day on Friday at 2pm and we are closed the following Monday, your order will ship on Tuesday and will be received on Wednesday.)


Our fulfillment center will be closed:


New Year's Day - January 1, 2019
Memorial Day - May 27, 2019
Independence Day - July 4, 2019
Labor Day - September 2, 2019
Thanksgiving Day - November 28, 2019
Christmas Eve - December 24, 2019
Christmas Day - December 25, 2019
New Year's Eve- December 31, 2019

Product Availability

1. Are all items on the website in stock?

Our online inventory is the same as our in store inventory. With over 1500 styles of cowboy boots to choose from, please keep in mind that inventory discrepancies happen. If we are unable to fulfill your order, we will notify you via email as soon as we are made aware. We sincerely apologize for any inventory discrepancies and are working hard to keep product availability up to date. 


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Size Conversion Charts

1. I live outside the US, how do I determine my boot size?

US/Europe conversion chart:

Men's

https://cdn.shopify.com/s/files/1/1220/9366/files/MEN_S_1.png?71

Women's

https://cdn.shopify.com/s/files/1/1220/9366/files/WOMEN_S_1.png?71

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Sizing Questions

1. How can I make sure I order the right boot size?

*Begin with your normal shoe size. Depending on the brand, you may size down 1/2 to 1 full size.

*Note that socks can change the way a boot fits. Try on the boots with the type of sock you will wear.


*If your feet are a narrow width (and no narrow sizes are available to purchase) you may need to order a 1/2 size smaller than your normal size.


*Your feet may be two different sizes. We recommend ordering the size that fits the larger foot.


*Standard width for a woman's boot is "B" width. Narrow is labeled "A". Wide width is labeled "C".


*Standard width for a man's boot is "D" width. Narrow width is labeled "B". Wide width is labeled "EE".


Note, not every boot will be available in every width. Product sizes vary from brand to brand and sometimes even within a specific brand. For this reason, we have provided basic fit charts. Please use the fit charts provided as a general guideline to determine the size(s) you need for your western apparel.


We recommend wearing boot socks with your boots. Boot socks are designed to reduce slippage and shock and provide a comfortable stay-put, over-the-calf fit to complement the tall shafts of your boots. Unlike your regular cotton socks, boot socks absorb moisture to keep your feet dry and warm, all day long.

 


2. How do I know that my new boots "fit"?

These instructions are designed to guide you in checking for the perfect fit in your new boots - which is quite different than checking for fit in a pair of shoes or sandals. Note - check for fit while standing in your boots and try on both boots - your feet may be two different sizes. It's also important to test your boots out while wearing the socks you plan on wear with your boots. Lastly, take that first walk in your new boots on a carpeted floor.


Once you are standing, wearing both boots, look for these signs of a good fit:

  • Your entire foot should feel snug in the boot EXCEPT for your heel. Don't worry! Your heel should always slip in a properly fitted new boot. As you begin wearing your boot, you will find the leather softening. Your boot will then conform to and move with your foot.
  • The ball of your foot should sit at the widest part of the sole of the boot. Unlike feeling for the fit in your toes as you would in trying on a shoe, the proper location of the ball of your foot will ensure a good fit throughout. If the ball of your foot sits too far forward in the boot, your toes will uncomfortable crowd in the toe box of the boot.
  • The instep (vamp) of the boot should fit snugly over the top of the arch of your foot (more snugly than the fit in your normal shoe or sneaker).

 

3. How can I size a belt for myself?

When ordering belts, you go up one full size from your waist size. For example: 36 waist wears a 38 belt.


4. How do I size clothing?

Men's Shirts

 

  SML MED LRG XLG XXL XXXL
Neck 14 - 14 1/2" 15 - 15 1/2" 16 - 16 1/2" 17 - 17 1/2" 18 - 18 1/2" 19"
  Measure around the middle of your neck, keeping the tape slack.
Chest 39 - 41" 42 - 44" 45 - 47" 48 - 50" 51 - 53" 54 - 57"
  Measure around the fullest part of your chest with tape under arms keeping tape level with shoulder blades.
Waist 32 - 35" 34 - 39" 36 - 41" 38 - 43" 40 - 45" 42 - 47"
  Measure at your natural waist keeping tape a little slack. Shirt will fit comfortably loose at waist.
Sleeve 34" 35" 36" 37" 38" 38"
  Measure from the center back of your neck at the base along a line from shoulder to wrist.

 

Women's Shirts

 

  SML MED LRG XLG
Bust 33-36 1/2" 36 - 39 1/2" 39 - 42 1/2" 42 - 45 1/2"
  Measure around the fullest part of your chest with tape under arms keeping tape level with shoulder blades.
Waist 29 - 32 1/2" 32 - 35 1/2" 35 - 38 1/2" 38 - 41 1/2"
  Measure at your natural waist keeping tape comfortably loose.
High Hip 34 - 37 1/2" 37 - 40 1/2" 40 - 43 1/2" 43 - 46 1/2"
  Measure 4" below your natural waist keeping tape comfortably loose.
Hip 36 - 39 1/2" 40 - 42 1/2" 43 - 45 1/2" 46 - 48 1/2"
  Measure around the fullest part of your hips, standing with legs together.
Sleeve 31" 32" 33" 34"
  Measure from the center back of your neck at the base along a line from shoulder to wrist.

 

5. How do I size boy's jeans?

boys-jeans-fit

Refer to the fitting chart above. All measurements are made in inches.


6. How do I size girl's jeans?

girls-jeans-fit

Refer to the fitting chart above. All measurements are made in inches.


7. How do I size hats?

cowboy-hat-fit

Refer to the fitting chart above. All measurements are made in inches.


8. How do I size men's boots?

mens-boots-fit

Refer to the fitting chart above. All measurements are made in inches.


9. How do I size women's boots?

womens-boots-fit

Refer to the fitting chart above. All measurements are made in inches.


10. How do I size women's shirts?

womens-shirt-fit

Refer to the fitting chart above. All measurements are made in inches.


11. How do I size men's shirts?

mens-shirt-fit

Refer to the fitting chart above. All measurements are made in inches.


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Custom Boots

1. Can I have a pair of boots custom made for me?

Yes, we can help you come up with your own custom boot through Lucchese Boot Company. Please give us a call to discuss pricing and availability. 512 447.1413 option 2 to speak to a Sales Associate or stop by our South Congress location to see leather swatches and design examples.


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Privacy Policy

1. Will you sell my personal information?

Allensboots.com values your privacy! We will not sell or otherwise provide any of your information to mailing list companies or other similar database organizations.


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What does "CLOSEOUT" mean?

A Closeout boot is a style that either we have chosen to discontinue or the manufacturer has discontinued. All closeout styles are FINAL SALE. We cannot order any additional sizes. All stock is subject to availability. Please keep in mind when shopping the Closeout section, you might be ordering one of the last few pairs of that style. Inventory discrepancies do occur due to theft, exchange oversights, or defective product.


Please be aware that our stock online is the same as the stock in our retail stores. Sometimes Closeout boots have been out on the shelves for display and may have slight scuffs.


New Closeout prices cannot be retroactively applied to an order that has already been completed.


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My boots arrived looking aged. Do you sell used boots?

No, we do not sell used boots and we will not ship you used boots. We have over 10,000 boots on display in our store and often have only one in each size which will go on display. We encourage people to try on our boots while they are in our store which may result in slight scuffing or scratching on the sole. This is common from the friction on our wood floors and from our shelves. We will not sell you a boot that has been worn outside of our store. When trying on your boots at home, please walk around on carpet or hardwood (not brick or tile floors) to prevent further scuffing of the sole.


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Cowboy Boot Fit Guide


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