Return & Refund Policy

FINAL SALE items include: all closeout products, promotional purchases, custom/special orders. These items are not eligible for return or exchange.

Receipt or proof of purchase must accompany all returns.

Please return the item to our headquarters (located on South Congress Ave) within 30 days of purchase for a refund or exchange. Items must be in NEW condition (never worn) undamaged, original tags still intact. We will not accept items for return after the 30 day deadline.

Defective items should be returned within 5 business days of the purchase date. Please inspect your item for any defects immediately. All warranty defects are covered by the manufacturer and will be sent back for their inspection before credit or exchange is processed.

Allens Boots Gift Cards and items bought using an Allens Boots Gift Card are not eligible for a refund but are eligible for a store credit.

 

In-Store Purchase/Phone Orders

Order confirmations are not automatically generated for phone orders, however they can be emailed upon request. You will receive a copy of your receipt in the box when your purchase arrives.

To process a return, pack the boots securely and send them back to us at the address below. Please include your receipt and a note with your contact information, as well as your intentions with the return. (Whether you would like a refund or the style/size you would like to receive in exchange.)

We do not provide pre-paid shipping labels for exchanges, so you may return any order through the carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please send items back to us at the address below:

Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704

 

Online Orders

For Exchange:

Feel free to contact us to let us know what item you would like to exchange so that we may check availability for you.

Please fill out the applicable section of the Return/Exchange form included in the box with your receipt or Click Here to download a PDF version.

We do not provide pre-paid shipping labels for exchanges, so you may return any order through a carrier of your choice. We recommend using a trackable/insured shipping method to guarantee successful delivery of your return. Please send items back to us at the address below:

Allens Boots
Attn: Returns Department
1522 S. Congress Ave
Austin, TX 78704

**INTERNATIONAL ORDER EXCEPTION**

We are unable to provide returns/exchanges for any international orders.

All international orders are FINAL SALE.